00:00: With agents fraudulently changing the agent of record on an application without 00:04: ever speaking to a client, it is important to know how to report fraud. 00:07: This guide will walk you through utilizing the compass legal team to 00:11: report fraudulent activity. 00:14: Log into the CPN and select the health module. 00:17: Select the appropriate client on the dashboard that has fraudulent activity 00:21: on their account. 00:24: Click the client servicing tile. 00:27: Select the report fraud option in the drop-down menu. 00:31: Choose add new case. You can also add additional information to a case. 00:35: You have already submitted by selecting edit fraud case. 00:39: Enter the fraudulent agents npn and then click, okay. 00:44: You will be redirected to a form requested additional information. 00:48: If you had the agents email submit using the request client revocation option, 00:52: if you do not have the agents email, select submit with no email, 00:57: Once you submit the case are legal, team will begin an investigation. 01:01: For updates, you can email legal at Marketplace consent.com and a 01:05: member of our team will get back to you within 24, business hours. 01:09: These cases are subject to waiting periods and may not be resolved immediately. 01:14: If you have questions you can call the office at 8:01 901 3519.