How to send pending requirement notices from CPN
00:00: This guide will walk you through the process of sending pending requirement notification 00:04: in the CPN application. Pending requirements are requests for 00:08: additional information from the marketplace such as proof of income or citizenship. 00:14: Log into the CPN and select the health module. 00:17: Once your dashboard has loaded, select the client with the pending requirement. 00:22: Select the client servicing option. 00:25: Select send pending requirement. 00:28: A table will come up with the various pending requirements that the marketplace may have 00:32: requested. 00:34: Select the requirements requested by the marketplace for each individual member 00:38: of the household. 00:40: Click Send in an email, will go to the email address listed on their profile. 00:45: A secure link to submit documents will be included in the email. 00:49: C, secure uploads, course, for more information, 00:53: It is important to follow up on pending requirements. 00:55: So a client doesn't lose their subsidy. 00:58: If you have not received documents through the email, you should reach out to your client via 01:02: phone, call or text. If you have questions, contact the compass office 01:06: at 8:01 9013519 or email agent 01:10: support at agent support at ensure with compass.com.
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